One such problem being reported by some of readers is that their Windows 7 PC crashes with BOSD and error code 0x0000007F after installing Windows 7 service pack 1. On some search and investigation online, we found out that this problem comes with computers running some particular Anti-Virus software while the SP1 is being installed. The Anti-Virus may interrupt or cause hindrance in the proper installation of the SP1 and this may lead to the situation.
Solution: The solution involves uninstallation of the SP1 and reinstalling the same when the Anti-Virus is turned off. To uninstall the SP1 , you can follow one of the two methods below.
Method 1: Go to Control Panel > Programs and Features, Locat
e the “Service Pack for Microsoft Windows (KB 976932)” update and click on uninstall.
Method 2: Run command prompt as administrator and type the below command in the command prompt and press enter:
wusa.exe /uninstall /kb:976932
After the service pack is completely uninstalled, restart the computer and turn-off the anti-virus or real time protection feature. After the Anti-Virus real time protection is off, install the SP1 again. Restart the computer and turn on the Anti-Virus before using the computer again.
The above method should fix the problem of Blue Screen of Death with the error code 0x0000007F.
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